Recruitment Specialist I

Job Title: Recruitment Specialist I

Department: Recruitment FLSA Classification: Non-Exempt

I. PURPOSE: To effectively conduct phone screening interviews with potential study volunteers and
determine their willingness and eligibility to participate based on the applicable study protocol.
Details of the procedures required, risks and benefits may also be provided to potential study
volunteers as detailed in the applicable approved Informed Consent Document and other approved
recruitment materials.

Reports to: Senior Manager, Recruitment
Assistant Manager, Recruitment
Executive V.P.
Workers Supervised: None
Interrelationships: Works closely with the Recruitment Manager, phone screening peers, clinical
research coordinators and other CTT staff.

A. Represent CTT in a professional and courteous manner (verbal, written and in appearance) when
interacting with CTT staff, sponsors, contract research organizations (CROs), IRBs, patients/subjects,
nursing and medical staff members of various clinics, hospitals and physician’s offices;
B. Sit at workstation for long periods of time, managing a continuous high volume of calls;
C. Schedule appointments on doctor’s and staff’s calendar;
D. Create raving fans by building relationships with customers;
E. Ensure that potential study volunteers are called, screened and followed-up with expeditiously to
provide a timely response;
F. To function as a member of the clinical research team in the recruitment department to help ensure
that departmental goals are met across all studies as assigned by the Recruitment Manager;
G. On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV,
trainings, protocol review and follow up meetings) and maintain any campaign portals and
associated reporting;
H. Phone screen potential study volunteers utilizing the applicable inclusion/exclusion criteria as
defined by the study protocol recruitment guide (PRG);
I. Enter medical history and demographic information taken from potential study volunteers into a
computerized database;
J. Follow-up with all no-shows and update status in computerized database in a timely manner
ensuring proper documentation in comments section;
K. Make reminder phone calls for pre-screens and screens scheduled;
L. Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen if
M. Participate in walk-in screenings, open houses, health screenings, expos and other in-person
recruitment events, as assigned;
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N. Maintain confidentiality of study protocol information and Protected Health Information (PHI) as
defined in the CTT Confidentiality Agreement;
O. Attend required meetings and training sessions to stay abreast of current and changing federal
regulations, study protocols and CTT policies;
P. Pursue educational opportunities to increase knowledge of research process and associated rules
and regulations governing clinical research;
Q. Perform all study related duties in a time-and-cost effective manner in adherence with CTT
R. Perform other duties as assigned.
A. Ability to sit for extended amount of time;
B. Work is normally performed in a typical interior/office work environment;
C. Local travel required;
D. Subject/Patient Customer Service;
E. Daily computer use;
F. Early evening and Saturday work schedules;
G. Ability to properly lift up to 35 pounds and occasionally more than 35 pounds;
H. Ability to work in call center environment with occasional distractions and noise;
I. Ability to drive, and daily availability of an automobile.
Education: High School Diploma. College degree preferred but not required.
A. Minimum of 1-3+ years’ experience within the field of clinical or biological research.
Knowledge and Skills:
A. Demonstrates core values & all skills set required;
B. Must have experience specifically in patient recruitment, understanding of related guidelines (IRB,
FDA, GCP, and HIPAA) preferred but not required;
C. Must have experience with outbound/inbound calling;
D. Must have experience with Microsoft office applications (Outlook, Word and Excel) as well as
internet-based applications;
E. Must be detail oriented, organized, self-motivated, be able to work independently and on a team,
and the ability to stay on task;
F. Must have good written and verbal skills;
G. Must have good critical thinking and problem-solving skills;
H. Must be professional, and have a strong work ethic;
I. Must have the ability to adapt and take on additional tasks as requested;
J. Must have excellent customer service and telephone skills;
K. Familiarity with medical terminology;
L. Assists with key initiatives/process improvements in the department;
M. Assists with training company new hires;
N. Completes at least 80% of goals annually.

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